Returns & Exchanges
At Llorie, many of our pieces are thoughtfully made, carefully finished, and may include handcrafted, small-batch, or made-to-order details. Because of the nature of these products, we currently do not accept returns or exchanges for items that are free from defects, stains, damage, or fulfillment errors.
We encourage you to review product details, measurements, materials, and color information carefully before placing your order.
Quality Issues & Order Problems
If your item arrives with a genuine issue, such as:
- Manufacturing defects
- Visible stains or marks
- Damage during transit
- Incorrect item, size, color, or style sent
- Missing components where applicable
please contact us within 7 days of delivery.
Our team will review the issue and work with you on an appropriate solution.
Depending on the situation, we may offer:
- A replacement
- A partial refund
- A full refund
- Another suitable resolution
If the issue is confirmed to be our responsibility, Llorie may also cover reasonable return shipping costs when a return is required.
Non-Returnable Items
We currently do not accept returns or exchanges for:
- Items without defects, stains, damage, or fulfillment errors
- Change-of-mind purchases
- Items that do not fit personal preference
- Customized products
- Final sale items
- Items that have been worn, used, washed, altered, or damaged after delivery
Handmade & Product Variations
Some Llorie products may include handmade, hand-finished, or small-batch elements.
Minor variations in stitching, texture, placement, shape, pattern alignment, or finishing may naturally occur and are not necessarily considered defects.
Colors may also appear slightly different depending on lighting conditions and device display settings.
How to Report an Issue
If you believe your order has a quality issue, please contact us at:
Email: support@llorie.com
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
- Photos of the packaging, if the item was damaged during delivery
Providing complete information will help us review your request more quickly.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Important Notes
- Please contact us before sending any item back.
- Unauthorized returns may not be accepted.
- Llorie reserves the right to review each quality-related request based on the specific circumstances.
- Normal handmade variation is not considered a product defect.
If you have any questions before placing your order, please feel free to contact us at support@llorie.com. We’re happy to help you better understand a product before you purchase.